Privacy Policy

1. Who We Are

1.1 The Design Pop Up Agency FZ LLC (“we”, “us”, “our”) is a design and events agency based in Dubai, United Arab Emirates. We design, build, and manage pop-up retail experiences, brand activations, and furniture rental services across the UAE and internationally.

1.2 Contact. If you have any questions about this policy or how we handle your data, please contact us:

Email: weare@thedesignpopupagency.com

Website: www.thedesignpopupagency.com

2. What Information We Collect

2.1 We collect personal information when you:

• Submit an enquiry form on our website

• Fill in a lead form on Instagram or Facebook

• Contact us directly via WhatsApp, email, or phone

• Register for an activation or pop-up event

 2.2 The information we may collect includes:

• Full name

• Email address

• Phone number or WhatsApp number

• Company or brand name

• Details about your project or enquiry

• Date and type of event or activation you are planning

3. How We Use Your Information

3.1 We use the information you provide solely to:

• Respond to your enquiry and provide you with a quote or proposal

• Follow up on your project or booking

• Send you relevant updates about our services, spaces, and availability

• Improve our services based on feedback

3.2 We will only contact you in connection with the reason you reached out to us. We do not send unsolicited marketing emails or messages without your consent.

4. How We Store Your Information

4.1 Your information is stored securely in our CRM system (Pipedrive). We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

4.2 We retain your information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. If you would like your data deleted, please contact us and we will action your request within 30 days.

5. Sharing Your Information

5.1 We do not sell, rent, or share your personal information with third parties for marketing purposes.

5.2 We may share your information with trusted service providers who assist us in operating our business (such as our CRM provider or email platform), strictly for the purpose of delivering our services to you. These providers are contractually obligated to keep your information confidential and secure.

5.3 We may disclose your information if required to do so by law or in response to a valid legal request.

6. Your Rights

6.1 You have the right to:

• Request correction of any inaccurate information

• Request deletion of your personal data

• Withdraw consent to being contacted at any time

• Object to your data being used for marketing purposes

6.2 To exercise any of these rights, please contact us at weare@thedesignpopupagency.com. We will respond within 30 days.

7. Cookies

7.1 Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device.

7.2 We use:

• Essential cookies — required for the website to function correctly

• Analytics cookies — Google Analytics, which helps us understand traffic and user behaviour in aggregate, anonymised form

7.3 You can disable cookies in your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

8. Third Party Links

8.1 Our website may contain links to third party websites including our social media profiles (Instagram, Facebook). This privacy policy applies only to our website and services. We are not responsible for the privacy practices of any third party sites and encourage you to read their privacy policies.

9. Instagram and Facebook Lead Forms

9.1 If you submit your details through an Instagram or Facebook lead form, your information is collected via Meta’s Instant Forms platform and transferred to us directly. Meta’s own privacy policy governs how they handle your data up to the point of submission. Once received by us, this privacy policy applies.

9.2 We use the information submitted through lead forms solely to respond to your enquiry and will not use it for any other purpose without your explicit consent.

10. Changes to This Policy

10.1 We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page shows when it was last updated. We encourage you to check this page periodically.

11. Contact Us

11.1 If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please get in touch:

Email: weare@thedesignpopupagency.com

Website: www.thedesignpopupagency.com

Address: The Design Pop Up Agency FZ LLC, Dubai, United Arab Emirates