Terms & Conditions
The Design Pop Up Agency FZ LLC
Last updated: June 2026
1. About Us
1.1 Company details. The Design Pop Up Agency FZ LLC is a company registered in the UAE, with its registered office at Compass Building, Al Shohada Road, AL Hamra Industrial Zone FZ, Ras Al Khaimah, United Arab Emirates. We operate the website www.thedesignpopupagency.com (the "Site"). Our licence details are set out in the footer of this document.
1.2 Contacting us. To contact our customer service team, please email weare@thedesignpopupagency.com. Clause 20 outlines how to give us formal notice of any matter under the Contract.
2. Access to the Site
2.1 The information we provide on the Site is not an invitation or recommendation to buy or rent any products or services featured. You should satisfy yourself of their suitability before submitting a Request per Clause 7.
2.2 We will endeavour to allow uninterrupted access to the Site, but access may be suspended, restricted, or terminated at any time.
2.3 We reserve the right to change, modify, substitute, or remove any information on the Site at any time without notice.
2.4 We assume no responsibility for the contents of any other websites to which the Site has links.
3. Intellectual Property
3.1 The copyright in the material contained on the Site, including the design, text, graphics, and all software compilations, belongs to us, our subsidiaries, or the providers of such information. None of this material may be reproduced or redistributed without our written permission.
3.2 "The Dubai Pop-Up", "The DubaiPop", "The Dubai Associates", and "The Dubai" are trademarks of The Design Pop Up Agency FZ LLC or its group companies.
3.3 You shall retain ownership of all copyright in data you submit to the Site. You grant us a worldwide, non-exclusive, royalty-free licence to use, copy, distribute, publish, and transmit such data solely for the purposes of providing our services to you.
3.4 The Agency retains all intellectual property rights in its proposals, presentations, venue introductions, and any other materials it produces in connection with any engagement. These rights are not transferred or licensed to any client by virtue of receiving a proposal or entering into any agreement with the Agency.
4. Exclusion of Liability
4.1 We use reasonable endeavours to ensure that the data on the Site is accurate. To the extent permitted by applicable law, we disclaim all warranties and representations regarding the accuracy of any information on the Site.
4.2 Due to the nature of electronic transmission of data, any liability we may have for losses arising from an inability to access the Site is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill, or reputation.
4.3 The Agency does not guarantee that any venue introduction will result in a booking or that any venue will be available on terms acceptable to the client.
5. Terminating Your Access to the Site
5.1 We may terminate your access to the Site and its services without notice.
PART 2 | TERMS OF SUPPLY OF GOODS AND SERVICES
6. Our Contract With You
6.1 Our Contract. These Terms and Conditions apply to your use of the Site and your Request and supply of goods and services by us to you (the "Contract"). The Contract consists of: (1) the Quote, (2) Invoice, (3) these Terms and Conditions, and (4) where applicable, any Brand Engagement Letter issued by the Agency in connection with venue sourcing or introduction services. In the event of any conflict between these Terms and a Brand Engagement Letter, the Brand Engagement Letter shall take precedence in respect of the subject matter it covers.
6.2 Entire agreement. The Contract is the entire agreement between us regarding its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty not set out in the Contract.
6.3 Language. These Terms and the Contract are made only in English.
6.4 Your copy. You should print a copy of these Terms or save them to your device for future reference.
7. How to Order Goods and Services
7.1 Submitting a request. Please follow the onscreen prompts to request a Quotation. Each request to rent or buy Goods and receive Services is subject to these Terms.
7.2 Correcting input errors. Please check your Request before confirming it. You are responsible for ensuring that your request specifications are complete and accurate.
7.3 Acknowledging receipt. Once you submit a request, you will receive an email acknowledging receipt. This does not mean your Request has been accepted. Acceptance takes place as described in Clause 7.4.
7.4 Accepting your Request. Once you have placed a Request, we will contact you to discuss your requirements and send you a detailed Quotation. The Contract will be formed when you confirm your acceptance of our Quotation.
7.5 Duration of Contract. Unless terminated in accordance with these Terms, each Contract will continue in force for the period specified in the Quotation. Upon payment, you have fully committed and entered into our Terms and Conditions.
7.6 If we cannot supply you with the goods or services for any reason, we will email you to inform you and will not process your request.
8. Supply of Goods and Services
8.1 Goods will be rented to you under the terms of the relevant Contract unless we have agreed in writing that Goods will be sold to you. Contracts for the rental of Goods may be subject to additional limitations and/or requirements as specified in the Quotation.
8.2 The images of the Goods on our Site are for illustrative purposes only. Colours may vary slightly from those images.
8.3 We reserve the right to amend the specification of the Goods or the Services if required by any applicable statutory or regulatory requirement.
9. Delivery, Transfer of Risk and Title
9.1 All delivery costs will be payable by you, as specified in the Quotation.
9.2 We will contact you within two days of the Contract coming into force with an estimated delivery date. Delivery time shall not be of the essence.
9.3 Delivery is complete once the Goods have been unloaded at the delivery address set out in your request. Goods will be at your risk from that point.
9.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available.
9.5 If you fail to take delivery on the notified date, we may redeploy or resell part or all of the Goods and charge you for reasonable costs and expenses incurred as a result.
9.6 Where Goods are rented to you: ownership does not pass to you. You shall use the Goods in accordance with our instructions, keep them insured, not sell or encumber them, not modify or alter them, and return them promptly in good condition upon expiry or termination of the Contract.
9.7 We will charge our then-current rate for replacement of Goods to the extent that they cannot be removed without causing damage.
10. International Delivery
10.1 We do not deliver to countries outside the UAE unless specified in the Quotation.
10.2 Requests for international delivery may be subject to import duties and taxes. We have no control over these charges and cannot predict their amount.
10.3 You are responsible for paying any applicable import duties and taxes and for ensuring your request complies with all applicable laws and regulations of the destination country.
11. Price of Goods and Delivery Charges
11.1 You shall pay the charges for the Goods and Services as set out in the Quotation. We must receive full payment to confirm the booking.
11.2 The price of Goods and Services excludes VAT at the applicable current rate.
11.3 If you fail to pay any sum payable when due, interest will accrue on that sum at a rate of 4% over the prevailing base rate, calculated daily and compounded annually.
11.4 The price of Goods and Services does not include delivery charges. Delivery charges will be advised in the Quotation.
PART 3 | PAYMENT POLICY AND CANCELLATION
12. Payment Terms
12.1 All payments must be made in full without deduction, withholding, or deferment unless otherwise agreed in writing.
12.2 You can only pay for Goods and Services using the methods set out in the Quotation. We must receive payments in full to confirm any booking.
12.3 The Agency accepts payment by bank transfer, card payment, or such other method as stated in the Quotation. Payment details will be set out in the relevant Invoice.
13. Non-Refundable Payments
Your attention is particularly drawn to this clause.
13.1 All payments made to The Design Pop Up Agency FZ LLC in respect of any Invoice are strictly non-refundable. Once payment has been received, no refund will be issued under any circumstances, including but not limited to cancellation of the event, change of plans, or dissatisfaction with a venue or service. For the avoidance of doubt, venue sourcing fees are non-refundable from the moment work has commenced on the client's behalf, regardless of whether a Brand Engagement Letter has been signed by the client at that point. Commencement of work includes but is not limited to making venue enquiries, conducting negotiations, or holding dates on the client's behalf.
13.2 Notwithstanding Clause 13.1, monies paid and held on account may, at the Agency's discretion, be applied as a credit toward future services or rental furniture provided by the Agency, subject to availability and to agreement in writing between the parties.
13.3 Upon payment of an Invoice, the booking or engagement is considered final and the client has fully committed to the Terms and Conditions set out in this document.
13.4 If a rental or booking takes place more than seven days from the date of invoice payment, we will require at least seven days' written notice to amend any scheduled delivery or setup.
Example: If a client pays a venue sourcing fee and subsequently cancels their event, the fee paid is non-refundable. However, if the client wishes to apply those funds toward rental furniture or a future activation, the Agency may agree in writing to hold those monies on file as a credit for that purpose.
14. Event Cancellation
14.1 If an event is cancelled by the client after payment of any Invoice, whether in full or in part, the Agency shall retain all monies received. No refund will be issued. This position is absolute and applies regardless of the reason for cancellation, save only as expressly provided in Clauses 14.2 and 14.3.
14.2 Without prejudice to Clause 14.1, and as a goodwill gesture only, where monies have been paid and an event is cancelled, those monies will be held on account by the Agency for a period of twelve (12) calendar months from the date of cancellation. During this period, the client may submit a written request to apply those monies toward a rescheduled event or alternative service. Any such rescheduling or reapplication of credit is entirely subject to the Agency's sole discretion and is conditional upon: (a) the availability of a suitable venue on the requested date, which the Agency cannot guarantee; (b) the availability of the agreed furniture and logistics team on the requested date, which the Agency cannot guarantee; and (c) the Agency's assessment that a rescheduled engagement is operationally and commercially viable. The Agency is under no obligation to agree to any rescheduling request and its decision in this regard is final and not subject to challenge. Where a rescheduling is not possible due to venue or furniture unavailability, or at the Agency's discretion for any other reason, the monies will remain held on account until the twelve month period expires, at which point they may be applied as a credit toward a different service offered by the Agency, at the Agency's sole discretion and subject to availability at that time. No cash refund will be issued solely on the basis that a rescheduling was not possible or that no suitable alternative service was available. The Agency reserves the right, entirely at its sole discretion, to reduce the credit holding period to a minimum of six (6) calendar months in certain circumstances, having regard to the nature of the cancellation and the individual circumstances of the client. Any such reduction will be confirmed in writing by the Agency.
14.3 Notwithstanding Clause 13.1, the Agency reserves the right, entirely at its discretion, to issue a partial or full refund where the cancellation arises directly from circumstances genuinely beyond the client's control, including but not limited to acts of war, civil unrest, natural disaster, government-imposed travel restrictions, or a formal declaration of a public health emergency by a relevant national or international authority. Any request for a refund on these grounds must be made in writing within 30 days of the cancellation, accompanied by reasonable supporting evidence from a recognised government body, official authority, or international organisation. Social media reports, news articles, or informal sources shall not constitute sufficient evidence for this purpose. The granting of any such refund is at the sole discretion of the Agency and does not set a precedent for any future request.
14.4 The Agency shall not be liable for any losses, costs, or expenses incurred by the client as a result of event cancellation, including but not limited to third-party supplier costs, travel costs, or lost revenue.
14.5 If the Agency is unable to fulfil a confirmed booking due to circumstances beyond its reasonable control, it will notify the client in writing as soon as reasonably practicable. In such cases, any monies paid will be held on account in accordance with Clause 14.2. The Agency's inability to fulfil a booking does not automatically entitle the client to a rescheduled date or a refund. Any rescheduling or credit application remains subject to the Agency's sole discretion and the conditions set out in Clause 14.2.
PART 4 | VENUE INTRODUCTION, NON-CIRCUMVENTION AND BYPASS PROTECTION
This Part applies to all clients who engage The Design Pop Up Agency FZ LLC for venue sourcing, venue introduction, or any related consultancy service. By engaging the Agency or receiving a venue proposal, the client agrees to be bound by the terms of this Part in their entirety.
15. Definitions
In this Part, the following definitions apply:
• "Booking" means any agreement, arrangement, or understanding between the client and a Venue (or any Related Party of a Venue) to occupy, use, or activate that Venue, whether by signed contract, letter of intent, informal hold, deposit, verbal agreement, or any other means, whether paid or unpaid, temporary or permanent.
• "Engagement Fee" means the fixed fee of AED Fifteen Thousand (AED 15,000), being a genuine and reasonable pre-estimate of the Agency's loss in the event of a Bypass, as further described in Clause 18.
• "Introduction" has the meaning set out in Clause 16.2.
• "Introduction Date" means the date on which the Agency delivers a written venue proposal to the client identifying a specific Venue by name.
• "Related Party" means any director, shareholder, officer, employee, agent, consultant, business partner, connected company, family member, or any other person or entity acting on the instruction of, or otherwise connected to, the client or any Venue.
• "Tail Period" means the twelve (12) calendar month period commencing on the Introduction Date of the relevant Venue, as further described in Clause 17.3.
• "Venue" means any physical or commercial space, retail location, event venue, hospitality outlet, pop-up location, or similar opportunity introduced by the Agency to the client.
16. Introduction Process
16.1 The Agency will introduce the client to Venues it considers relevant based on the client's stated requirements and the Agency's professional judgement. The Agency's determination of relevance is made at its sole professional discretion and is not subject to challenge.
16.2 An "Introduction" occurs when the Agency delivers a written venue proposal to the client identifying a specific Venue by name. The date of that delivery is the Introduction Date.
16.3 The Agency's written proposal shall constitute prima facie evidence of the Introduction Date and of the Agency's introducer status in respect of any Venue named in it.
16.4 The client must notify the Agency in writing within 48 hours of receipt of a venue proposal if it believes any proposed Venue to be one it had a pre-existing, independently established relationship with prior to the Introduction. Failure to notify within 48 hours shall constitute acceptance of the Introduction and of the Agency's introducer status in respect of that Venue.
16.5 Where the client provides written notice within 48 hours under Clause 16.4 and the Agency accepts in writing that the pre-existing relationship is genuine and independently established, that Venue shall be excluded from the non-circumvention obligations in Clause 17. The Agency's acceptance of any such exception is at its sole discretion.
16.6 No venue names, venue proposals, contact details, or commercial information will be shared with any client until the Agency's standard engagement terms have been agreed in writing by the client, which includes where applicable the execution of a Brand Engagement Letter issued by the Agency. Payment of any fee or deposit does not, on its own, entitle the client to receive venue names, contact details, or any commercially sensitive introduction information. Both written agreement of engagement terms and, where required, signature of a Brand Engagement Letter must be in place before any such information is released. Any venue proposal delivered constitutes an Introduction from the date of delivery, regardless of whether a subsequent engagement agreement is executed.
17. Non-Circumvention and Bypass Protection
17.1 The client agrees that it will not, directly or indirectly, contact, approach, engage, instruct, or transact with any Venue introduced by the Agency (or any Related Party of such Venue) for commercial purposes without the Agency's prior written consent.
17.2 This obligation applies to the client and to any Related Party of the client, including but not limited to its directors, employees, consultants, business partners, and connected companies.
17.3 The non-circumvention obligation in Clause 17.1 applies during the term of the engagement and for a period of twelve (12) calendar months following the Introduction Date of the relevant Venue (the "Tail Period"). A separate Tail Period runs from each Introduction Date. Each Tail Period expires independently on its own twelve-month anniversary. The Tail Period applies to the direct client as the contracting and organising party, and equally to any brand, vendor, exhibitor, or third party that participated in an event at an Introduced Venue and whose awareness of that Venue arose directly or indirectly from the Agency's introduction work, regardless of whether that third party has a direct contractual relationship with the Agency.
17.4 A Booking made by the client, any Related Party of the client, or any participating brand, vendor, exhibitor, or third party referred to in Clause 17.3, with an Introduced Venue during the Tail Period, shall constitute a Bypass, whether or not the Agency is involved in or aware of that Booking.
17.5 Before approaching any Introduced Venue at any time during the Tail Period, the client, or any participating brand, vendor, or third party covered by Clause 17.3, must notify the Agency in writing confirming the relevant Introduction Date and the nature of the intended booking. For the avoidance of doubt, once an initial booking at an Introduced Venue has been completed through the Agency and the relevant sourcing fee has been settled, no further sourcing fee will be charged in respect of subsequent bookings at the same Venue. The notification requirement remains in force for the duration of the Tail Period, but it is a notification obligation only, not a requirement to seek permission or pay any additional fee.
17.6 The following shall not constitute a Bypass: (a) a Venue that the client can demonstrate it had a genuine, pre-existing, independently established relationship with prior to the Introduction Date, where that exception has been accepted in writing by the Agency under Clause 16.5; and (b) a Venue that has permanently ceased trading before any Booking is made.
The Tail Period is a fixed 12-month window from each Introduction Date. It is not affected by termination of any engagement. The client is reminded that it must obtain written confirmation from the Agency before approaching any Introduced Venue, even after a Tail Period the client believes has expired.
18. Engagement Fee and Bypass Consequences
18.1 If a Bypass occurs in respect of a first booking at an Introduced Venue, the Engagement Fee of AED Fifteen Thousand (AED 15,000) shall become immediately due and payable by the client to the Agency. For the avoidance of doubt, the Engagement Fee applies to an unauthorised first booking at an Introduced Venue where the client or any covered third party circumvents the Agency entirely. It does not apply to subsequent bookings at the same Venue once the initial introduction has been properly completed and the relevant sourcing fee settled, provided the notification obligation in Clause 17.5 has been complied with.
18.2 The Agency shall provide written notice of the Bypass, together with reasonable supporting evidence. The client shall pay the Engagement Fee within 30 days of receipt of that notice.
18.3 If the Engagement Fee is not paid within 30 days of notice, interest shall accrue on the outstanding amount at a rate of 2% per calendar month from the due date until the date of actual payment.
18.4 Payment of the Engagement Fee does not release the client from any continuing non-circumvention obligation under this Part, nor from any other claim the Agency may have arising from the Bypass.
18.5 A separate Engagement Fee of AED Fifteen Thousand (AED 15,000) is triggered by each individual Bypass. Where more than one Bypass occurs, a separate fee is payable in respect of each.
18.6 The Engagement Fee is a fixed, pre-agreed sum reflecting the Agency's loss of opportunity and the value of the introduction work carried out. It is not a commission or a percentage of any deal, and is entirely independent of any fee the Agency may earn or have earned from any Venue.
The Engagement Fee is not a penalty. It is an agreed pre-estimate of liquidated damages, intended to provide the Agency with a clear and proportionate remedy without requiring it to prove the precise amount of its loss. All Engagement Fees are stated in UAE Dirhams (AED).
19. Confidentiality
19.1 Each party agrees to keep strictly confidential all information received from the other party in connection with any engagement, including but not limited to venue identities, commercial terms, pricing, proposals, and introductions.
19.2 Neither party shall disclose any confidential information to any third party without the prior written consent of the other party, save where required by law.
19.3 This confidentiality obligation survives the termination or expiry of any engagement for a period of three (3) years.
19.4 The client acknowledges that venue names, contacts, and commercial terms disclosed by the Agency constitute confidential information of the Agency and may not be shared with any third party, including co-founders, directors, or business partners of the client, without the Agency's prior written consent.
PART 5 | GENERAL PROVISIONS
20. Communications Between Us
20.1 When we refer to "in writing" in these Terms, this includes email.
20.2 Any notice or other communication given under or in connection with the Contract must be in writing and delivered personally, sent by pre-paid first class post, or emailed.
20.3 A notice is deemed to have been received: (a) if delivered personally, on signature of a delivery receipt; (b) if sent by post, at 9.00am on the second working day after posting; or (c) if sent by email, at 9.00am the next working day after transmission.
21. Our Liability
Your attention is particularly drawn to this clause.
21.1 We only supply the Goods and Services for internal use by your business. You agree not to use the Site or the Goods or Services for any resale purposes.
21.2 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
21.3 Subject to Clause 21.2, we will under no circumstances be liable to you for any loss of profits, sales, business, revenue, data, business opportunity, anticipated savings, goodwill, or any indirect or consequential loss.
21.4 Subject to Clause 21.2, our total liability to you for all losses arising under or in connection with the Contract will not exceed 100% of the Charges payable by you under the relevant Contract.
22. Termination
22.1 Without limiting any other rights, we may suspend supply or terminate the Contract with immediate effect by written notice if: (a) you commit a material breach and fail to remedy it within seven days of notice; (b) you fail to pay any amount due; (c) you enter administration, liquidation, or cease to carry on business; or (d) your financial position deteriorates to the extent that your ability to fulfil the Contract is jeopardised.
22.2 Termination does not affect any obligations that have already arisen, including payment obligations, confidentiality obligations, and non-circumvention obligations in respect of Introductions already made.
22.3 The Tail Period for each Introduction runs from the date of that Introduction and is unaffected by termination of any engagement. For the avoidance of doubt, termination does not extinguish, reduce, or limit any obligation of the client arising from an Introduction made prior to termination, including any obligation to pay the Engagement Fee in respect of a Booking made after termination but within the Tail Period.
23. Events Outside Our Control
23.1 We will not be liable for any failure or delay in performing our obligations caused by any act or event beyond our reasonable control.
23.2 If such an event occurs, we will notify you as soon as reasonably possible and our obligations will be suspended for the duration of the event.
23.3 You may cancel the Contract if such an event has continued for over 30 days. Any monies paid in such circumstances shall be held on account as a credit in accordance with Clause 14.
24. Use of Personal Information and Client Branding
24.1 By engaging our services, the client grants The Design Pop Up Agency FZ LLC explicit consent to publish the client's name, logo, and/or brand identity on our website, marketing materials, social media platforms, and other promotional channels as part of our portfolio.
24.2 We will use the client's branding solely for the purpose of showcasing the client as a customer of the Agency, without implying endorsement or partnership beyond the scope of services provided.
24.3 We agree to cease using the client's branding upon written request made after the termination of the business relationship.
24.4 The Agency reserves the right to use images, video, and documentation of any completed project for its own portfolio, marketing, and promotional purposes, unless the client expressly objects in writing prior to the project commencing. For private events where confidentiality is required, the client must provide written notice of at least 30 days to withdraw from planned social media coverage.
25. General
25.1 Entire agreement. These Terms and Conditions, together with any Quotation and Invoice, constitute the entire agreement between the parties and supersede any prior discussions, representations, or understandings.
25.2 Amendments. Any amendment to these Terms must be agreed in writing and signed by both parties.
25.3 Assignment. We may assign or transfer our rights and obligations to another entity. You may only assign or transfer your rights or obligations with our written agreement.
25.4 No partnership. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between the parties beyond the limited scope described.
25.5 No set-off. Any amounts due under these Terms must be paid in full without set-off, deduction, or counterclaim.
25.6 Waiver. If we do not insist on performance of your obligations or delay in enforcing our rights, that does not mean we have waived those rights. Any waiver must be in writing.
25.7 Severability. Each provision of these Terms operates separately. If any provision is found to be unlawful or unenforceable, the remaining provisions will remain in full force and effect.
25.8 Third-party rights. These Terms are between you and us. No other person has any right to enforce any of their terms.
25.9 Governing law and jurisdiction. These Terms are governed by UAE law. The Dubai Courts have exclusive jurisdiction over any dispute arising from or in connection with them.
25.10 Dispute resolution. In the event of any dispute, the parties agree to first attempt to resolve the matter in good faith through direct discussion before commencing any legal proceedings. If the dispute cannot be resolved within 21 days of written notice, either party may refer the matter to the Dubai Courts.
25.11 Verbal representations. No representation, assurance, warranty, undertaking, or agreement made verbally during any meeting, telephone call, video call, or other oral communication shall form part of the Contract or be binding on either party unless it has been confirmed in writing and countersigned or acknowledged in writing by both parties. The Agency shall not be bound by any verbal statement made by any member of its team that has not been subsequently confirmed in writing. Clients are advised to seek written confirmation of any material point discussed verbally before relying on it.
26. Brand Engagement Letter and Venue Introduction Services
This Clause applies to all clients who engage the Agency for venue sourcing, venue introduction, or any related consultancy service, and forms a standalone and self-contained provision of these Terms. It supplements and, where relevant, takes precedence over any other clause in these Terms in respect of venue introduction services.
26.1 Brand Engagement Letter as part of the Contract. Where the Agency issues a Brand Engagement Letter to a client in connection with venue sourcing or introduction services, that letter forms part of the contractual framework between the parties alongside these Terms and Conditions. In the event of any conflict between these Terms and a Brand Engagement Letter, the Brand Engagement Letter shall take precedence in respect of the subject matter it covers. The Contract therefore consists of: (1) the Quote; (2) the Invoice; (3) these Terms and Conditions; and (4) where issued, the Brand Engagement Letter.
26.2 Signature required before venue information is released. No venue names, venue proposals, contact details, pricing, or any other commercially sensitive introduction information will be released to any client until: (a) the client has agreed the Agency's engagement terms in writing; and (b) where a Brand Engagement Letter has been issued, that letter has been signed by the client. Payment of any fee or deposit does not, on its own, entitle the client to receive any venue introduction information. Both conditions must be satisfied before any such information is released. This applies regardless of the amount paid or the stage of any discussions between the parties.
26.3 Venue sourcing fees are non-refundable once work has commenced. Venue sourcing fees paid to the Agency are strictly non-refundable from the moment work has commenced on the client's behalf, regardless of whether a Brand Engagement Letter has been signed by the client. Commencement of work includes but is not limited to making venue enquiries, initiating or conducting commercial negotiations, holding event dates with venues, or securing preferential commercial terms on the client's behalf. The absence of a signed Brand Engagement Letter does not affect the non-refundable nature of any venue sourcing fee once such work has begun.
26.4 Payment does not constitute waiver of signature requirement. The Agency's acceptance of any payment from a client shall not be construed as a waiver of the requirement for the client to sign a Brand Engagement Letter where one has been issued. The Agency retains the right to withhold all venue introduction information until a Brand Engagement Letter is signed, notwithstanding any payment received.
26.5 Currency of all fees. All fees, engagement fees, and financial obligations referenced in these Terms and in any Brand Engagement Letter are stated in UAE Dirhams (AED) unless expressly stated otherwise in writing. No other currency applies by implication.
26.6 Participating brands and third parties. The obligations set out in these Terms and in any Brand Engagement Letter in respect of venue introductions apply not only to the direct client but also to any brand, vendor, exhibitor, or third party whose awareness of an Introduced Venue arose directly or indirectly through the Agency's introduction work, regardless of whether that third party has a direct contractual relationship with the Agency. The direct client is responsible for ensuring that any such participating brand or third party is made aware of and complies with the relevant notification obligations.
The Design Pop Up Agency FZ LLC
Compass Building, Al Shohada Road, AL Hamra Industrial Zone FZ, Ras Al Khaimah, UAE
weare@thedesignpopupagency.com | www.thedesignpopupagency.com
Licence Nos. 47014730 and 5029827, FDAU0138