Terms & Conditions

The Design Pop Up Agency FZ LLC

Last updated: June 2026

1. About Us

1.1 Company details. The Design Pop-Up Agency is a company registered in the UAE. We operate the website www.thedesignpopupagency.com (the “Site”).

1.2 Contacting us. To contact our customer service team, please email weare@thedesignpopupagency.com. Clause 19 outlines how to give us formal notice of any matter under the Contract.

2. Access to the Site

2.1 The information we provide on the Site is not an invitation or recommendation to buy or rent any products or services featured, and you should satisfy yourself of their suitability before submitting a Request per Clause 7.

2.2 We will endeavour to allow uninterrupted access to the Site, but access may be suspended, restricted or terminated at any time.

2.3 We reserve the right to change, modify, substitute, or remove any information on the Site at any time without notice.

2.4 We assume no responsibility for the contents of any other websites to which the Site has links. The Site contains links to other sites and resources provided by third parties, provided for information only. The use of third-party sites may be subject to separate terms and conditions.

3. Intellectual Property

3.1 The copyright in the material contained in the Site, including the Site design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software (including applets), belongs to us, our subsidiaries or the providers of such information. All rights are reserved. None of this material may be reproduced or redistributed without our written permission. You may, however, download or print a single copy for your non-commercial offline viewing.

3.2 “The Dubai Pop-Up”, “The DubaiPop”, “The Dubai Associates” and “The Dubai” are trademarks of The Design Pop-Up Agency FZ LLC or its group companies. Other product and company names on this Site may be trademarks, regions, or registered trademarks.

3.3 You shall retain ownership of all copyright in data you submit to the Site. You grant us a worldwide exclusive, royalty-free, non-terminable licence to use, copy, distribute, publish and transmit such data in any manner.

4. Exclusion of Liability

4.1 We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as practicable after being notified of them. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) regarding the accuracy of any information on the Site. We do not guarantee that the Site will be fault-free and do not accept liability for any errors or omissions.

4.2 Due to the nature of electronic transmission of data over the internet, any liability we may have for any losses or claims arising from an inability to access the Site, or from any use of the Site or reliance on the data transmitted using the Site, is excluded to the fullest extent permissible by law. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation, whether in contract, tort or otherwise.

4.3 We do not give any warranty that the Site is free from viruses or anything else that may harm any technology.

5. Terminating Your Access to the Site

5.1 We may terminate your access to the Site and its services without notice.

PART 2: TERMS OF SUPPLY OF GOODS AND SERVICES

6. Our Contract With You

6.1 Our Contract. These Terms and Conditions apply to your use of the Site and your Request and supply of goods and services by us to you (the “Contract”). The Contract consists of: (1) the Quote, (2) Invoice, and (3) these Terms and Conditions.

6.2 Entire agreement. The Contract is the entire agreement between us regarding its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty not set out in the Contract.

6.3 Language. These Terms and the Contract are made only in English.

6.4 Your copy. You should print a copy of these Terms or save them to your computer for future reference.

7. How to Order Goods and Services

7.1 Submitting a request. Please follow the onscreen prompts to request a Quotation. Each request to rent or buy Goods and receive Services is subject to these Terms.

7.2 Correcting input errors. Please check your Request before confirming it. You are responsible for ensuring that your request specifications are complete and accurate.

7.3 Acknowledging receipt. Once you submit a request, you will receive an email acknowledging receipt. This does not mean your Request has been accepted. Acceptance takes place as described in Clause 7.4.

7.4 Accepting your Request. Once you have placed a Request, we will contact you to discuss your requirements and send you a detailed Quotation. The Contract will be formed when you confirm your acceptance of our Quotation.

7.5 Changes to confirmed rentals. Upon payment of the invoice, the order is considered final and no cancellation is possible. The Design Pop-Up Agency cannot issue a refund if a rental is cancelled. If a rental takes place in more than seven days from invoice payment, we will need at least seven days’ written notice to amend scheduled delivery.

7.6 Duration of Contract. Unless terminated in accordance with these Terms, each Contract will continue in force for the period specified in the Quotation. Upon payment, you have fully committed and entered into our Terms and Conditions.

7.7 If we cannot supply you with the goods or services for any reason, we will email you to inform you and will not process your request.

8. Supply of Goods and Services

8.1 Goods will be rented to you under the terms of the relevant Contract unless we have agreed in writing that Goods will be sold to you. Contracts for the rental of Goods may be subject to additional limitations and/or requirements as specified in the Quotation.

8.2 The images of the Goods on our Site are for illustrative purposes only. Colours may vary slightly from those images.

8.3 We reserve the right to amend the specification of the Goods or the Services if required by any applicable statutory or regulatory requirement.

9. Delivery, Transfer of Risk and Title

9.1 All delivery costs will be payable by you, as specified in the Quotation.

9.2 We will contact you within two days of the Contract coming into force with an estimated delivery date. We will use reasonable endeavours to deliver Goods on such date, but delivery time shall not be of the essence.

9.3 Delivery is complete once the Goods have been unloaded at the delivery address set out in your request. Goods will be at your risk from that point.

9.4 If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available.

9.5 If you fail to take delivery on the notified date, we may redeploy or resell part or all of the Goods and charge you for reasonable costs and expenses incurred as a result.

9.6 Where the Goods are sold to you, Clause 9.7 applies. Where the Goods are rented to you, Clause 9.8 applies.

9.7 Where Goods are sold to you: ownership shall not pass until we have received full payment. Until then you shall hold the Goods on a fiduciary basis as our bailee, maintain them in good condition, and keep them insured for their full replacement value.

9.8 Where Goods are rented to you: ownership does not pass to you. You shall use the Goods in accordance with our instructions, keep them insured, not sell or encumber them, not modify or alter them, and return them promptly in good condition upon expiry or termination of the Contract.

9.9 We will charge our then-current rate for replacement of Goods to the extent that they cannot be removed without causing damage.

10. International Delivery

10.1 We do not deliver to countries outside the UAE unless specified in the Quotation.

10.2 Requests for international delivery destinations may be subject to import duties and taxes applied when the delivery reaches that destination. We have no control over these charges and cannot predict their amount.

10.3 You are responsible for paying any applicable import duties and taxes and for ensuring your request complies with all applicable laws and regulations of the destination country.

11. Price of Goods and Delivery Charges

11.1 You shall pay the charges for the Goods and Services as set out in the Quotation. We must receive full payment to confirm the booking. Prices may change from time to time, but changes will not affect any Contract that has already been formed.

11.2 The price of Goods and Services excludes VAT at the applicable current rate. If the rate of VAT changes between the date of your Request and the delivery date, we will adjust the VAT you pay unless you have already paid in full.

11.3 If you fail to pay any sum payable when due, interest will accrue on that sum at a rate of 4% over the prevailing base rate, calculated daily and compounded annually.

11.4 The price of Goods and Services does not include delivery charges. Delivery charges will be advised in the Quotation.

12. How to Pay

12.1 You can only pay for Goods and Services using the methods set out in the Quotation. We must receive payments in full to confirm the booking.

12.2 All payments shall be made in full without deduction, withholding or deferment unless otherwise agreed. Charges paid in advance shall not be returnable for whatever reason in the event of contract termination.

13. Manufacturer’s Guarantee

Where Goods are sold to you, some may come with a manufacturer’s guarantee. We hereby assign you the benefit of any such manufacturer’s guarantee to the fullest extent permitted under applicable laws. For details of the applicable terms and conditions, please refer to the manufacturer’s guarantee provided with the Goods.

14. Our Warranty for Goods and Services

14.1 We warrant to you that: (a) we are the legal and beneficial owner of the Goods; (b) we have full authority to supply the Goods and Services to you on these Terms; and (c) Services shall be provided with reasonable care and skill using appropriately trained and experienced personnel.

14.2 We warrant that on delivery, the Goods shall: (a) conform in all material respects with their description; (b) be free from material defects in design, material and workmanship; (c) be of satisfactory quality; and (d) be fit for any purpose held out by us.

14.3 If you notify us in writing within a reasonable time that Goods do not comply with the warranty in Clause 14.2, and we are given a reasonable opportunity to examine them, we will, at our option, repair or replace the defective Goods or refund the Charges in full.

14.4 We will not be liable for breach of warranty if: (a) you continue using the Goods after giving us notice; (b) the defect arises from following your instructions; (c) you alter or repair the Goods without our written consent; (d) the defect arises from fair wear and tear, wilful damage, negligence, or abnormal working conditions; or (e) the Goods differ from their specification because of changes made to comply with statutory requirements.

15. Our Liability

Your attention is particularly drawn to this clause.

15.1 We only supply the Goods and Services for internal use by your business, and you agree not to use the Site or the Goods or Services for any resale purposes.

15.2 Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

15.3 Subject to Clause 15.2, we will under no circumstances be liable to you for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information or software; (c) loss of business opportunity; (d) loss of anticipated savings; (e) loss of goodwill; or (f) any indirect or consequential loss.

15.4 Subject to Clause 15.2, our total liability to you for all losses arising under or in connection with the Contract will not exceed 100% of the Charges payable by you under the relevant Contract.

16. Termination

16.1 Without limiting any other rights, we may suspend supply or terminate the Contract with immediate effect by written notice if: (a) you commit a material breach and fail to remedy it within seven days of notice; (b) you fail to pay any amount due; (c) you enter administration, liquidation, or cease to carry on business; (d) you suspend or cease a substantial part of your business; or (e) your financial position deteriorates to the extent that your ability to fulfil the Contract is jeopardised.

16.2 Where Goods are rented to you, on termination: (a) all outstanding charges and interest shall be immediately payable; and (b) you shall deliver the Goods to us in good condition (subject to fair wear and tear) at your expense.

16.3 All rights and obligations shall cease upon termination, save that termination shall not affect accrued rights and remedies.

16.4 Any provision intended to continue after termination shall remain in full force and effect.

17. Events Outside Our Control

17.1 We will not be liable for any failure or delay in performing our obligations under the Contract caused by any act or event beyond our reasonable control (an “Event Outside Our Control”).

17.2 If an Event Outside Our Control occurs: (a) we will notify you as soon as reasonably possible; and (b) our obligations will be suspended for the duration of the event, and we will arrange a new delivery date with you after the event is over.

17.3 You may cancel the Contract if an Event Outside Our Control has continued for over 30 days. If you cancel, you must return any relevant Goods already received at your cost.

18. Use of Personal Information & Client Branding

18.1 By engaging our services, the Client grants The Design Pop-Up Agency FZ LLC explicit consent to publish the Client’s name, logo, and/or brand identity on our website, marketing materials, social media platforms, and other promotional channels as part of our portfolio or as a reference to previous collaborations.

18.2 We will use the Client’s branding solely for the purpose of showcasing the Client as a customer of the Company, without implying endorsement or partnership beyond the scope of the services provided.

18.3 The Company agrees to: (a) use the Client’s branding in a professional and respectful manner; and (b) cease using the Client’s branding upon written request made after the termination of the business relationship.

18.4 The Client confirms that: (a) they have the authority to grant the rights described above; and (b) the use of their branding as described does not infringe on any third-party rights. For details on how we use your personal information, please refer to our Privacy Policy at www.thedesignpopupagency.com/privacy

19. Communications Between Us

19.1 When we refer to “in writing” in these Terms, this includes email.

19.2 Any notice or other communication given under or in connection with the Contract must be in writing and delivered personally, sent by pre-paid first class post, or emailed.

19.3 A notice is deemed to have been received: (a) if delivered personally, on signature of a delivery receipt; (b) if sent by post, at 9.00am on the second working day after posting; or (c) if sent by email, at 9.00am the next working day after transmission.

19.4 The provisions of this Clause shall not apply to the service of any proceedings or other documents in any legal action.

20. General

20.1 Public information. By engaging with The Design Pop-Up Agency FZ LLC, the client agrees to the inclusion of their name and brand in our client portfolio, which may be displayed on our website and other promotional materials. The client also grants us permission to create and share content related to their event on our social media platforms, both before and after the event. For private events where confidentiality is required, the client must provide written notice of at least 30 days to withdraw from planned social media coverage.

20.2 Assignment and transfer. We may assign or transfer our rights and obligations under the Contract to another entity. You may only assign or transfer your rights or obligations with our written agreement.

20.3 Variation. Any variation of the Contract only has effect if it is in writing and signed by both parties or their authorised representatives.

20.4 Waiver. If we do not insist on performance of your obligations or delay in enforcing our rights, that does not mean we have waived those rights. Any waiver must be in writing.

20.5 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any provision is unlawful or unenforceable, the remaining provisions will remain in full force and effect.

20.6 Third-party rights. The Contract is between you and us. No other person has any right to enforce any of its terms.

20.7 Governing law and jurisdiction. This Contract is governed by UAE law, and each party irrevocably agrees to submit all disputes arising out of or in connection with it to the exclusive jurisdiction of the United Arab Emirates.